At SPI Supply, we work to make ordering pool, outdoor, and electrical supplies as straightforward as possible. Please review the information below regarding shipping, delivery, returns, and refunds.
Shipping
Free Standard Shipping on Orders $50+
SPI Supply offers free standard shipping on orders of $50 or more shipped within the contiguous United States (lower 48 states).
Orders under $50 are subject to applicable shipping charges calculated at checkout.
Free shipping applies to standard delivery. Expedited shipping, special delivery services, and certain freight or oversized shipments may be subject to additional charges when applicable.
Order Processing
Most in-stock orders are processed and shipped within 1–2 business days. Orders placed on weekends or holidays will generally begin processing on the next business day.
Once your order ships, tracking information will be provided when available.
Please note that processing and delivery estimates are not guarantees. Manufacturer availability, carrier delays, severe weather, holidays, or other circumstances outside our control may affect delivery.
Delivery Times
Standard shipments typically arrive within 3–7 business days after shipment, depending on the destination, carrier, and product availability.
Some products may ship directly from a manufacturer or distribution partner and may arrive separately from other items in your order.
Freight & Oversized Items
Large, heavy, or oversized products may require freight delivery. Freight shipments may require a delivery appointment and may have additional delivery requirements.
Please inspect freight shipments carefully upon delivery. If there is visible damage, note the damage on the carrier's delivery receipt before accepting the shipment and contact SPI Supply as soon as possible.
Shipping Damage or Incorrect Items
Please inspect your order promptly after delivery. If an item arrives damaged, defective, or different from what you ordered, contact us as soon as possible with your order number, a description of the issue, and photos of the product and packaging when applicable.
Please retain the original product and packaging while the issue is being reviewed. We will work with you to determine the appropriate next steps.
Returns
30-Day Return Policy
Eligible products may be returned within 30 days of delivery.
To qualify for a return, products must generally be:
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New and unused
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Uninstalled
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In resalable condition
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In the original manufacturer packaging
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Complete with all accessories, manuals, parts, and documentation originally included
Products that have been installed, connected, used, altered, damaged after delivery, or are missing components or original packaging may not be eligible for return.
Return Shipping
Unless the return is the result of an error by SPI Supply or an eligible damaged or defective shipment, customers are responsible for return shipping costs.
We strongly recommend using a trackable and insured shipping method. Customers are responsible for returned merchandise until it is received by SPI Supply or the designated return location.
Original expedited, freight, or other shipping charges paid by the customer are generally non-refundable unless the return resulted from an error by SPI Supply.
Non-Returnable Items
Certain products may not be eligible for return, including:
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Installed, used, or altered products
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Products damaged after delivery
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Products missing original packaging, components, or accessories
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Clearance or final-sale merchandise
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Special-order, custom, or made-to-order products when identified as non-returnable
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Products otherwise identified as non-returnable on the product page or at the time of purchase
Because many pool and electrical products are application-specific, please confirm model numbers, dimensions, voltage, compatibility, and other specifications before installation.
Refunds
Once a return is received, it will be inspected to confirm that it meets our return requirements.
Approved refunds will be issued to the original payment method. Please allow approximately 5–7 business days after the return has been processed for the credit to appear, depending on your financial institution.
If a returned product does not meet the return requirements above, we may contact you regarding available options.
How to Start a Return
Before sending a product back, please contact SPI Supply so we can provide the appropriate return instructions and return location.
Please have your order number and product information available when contacting us.
SPI Supply
Email: info@spi.supply
Main: 281-941-8358
Pool & Electrical Equipment
Many of the products we sell require proper product selection and professional installation. Customers are responsible for confirming that a product is appropriate and compatible with their intended application before installation.
Where required by applicable law, code, manufacturer instructions, or the nature of the product, installation should be performed by a properly qualified or licensed professional.
Installing or using a product may affect its eligibility for return and may also affect applicable manufacturer warranty coverage.
Last Updated: August 13, 2026